Response Time
Huuuge support is here to help with questions, account-related issues, technical concerns or general feedback. Our team can guide you through account recovery, purchases, device compatibility and in-game features, and will respond to enquiries promptly. Contact us for help with login problems, billing queries or to report bugs. We provide support in English and French for Canadian players, and we’ll work with you to resolve issues and keep your play running smoothly. Messages are triaged and prioritised for faster handling.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (English and French; account, technical and billing help) |
| General Enquiries | [email protected] (corporate, media and partnership questions) |
| Affiliates | [email protected] (program sign-up and commission queries) |
| Phone | +1 416 582 3491 (Mon-Fri, 09:00-18:00 ET) |
| Working Hours | Mon-Fri, 09:00-18:00 (Eastern Time) |
Contact by email
Email is the preferred contact method for detailed requests, account issues, or cases requiring documents. Please email [email protected] with a clear subject line and include your account ID, up-to-date contact details and any relevant attachments to avoid delays. Responses are faster when messages are concise and complete, so double-check information before sending.
Contact Form
NameEmailMessageSend messageResponse Time
Our support team typically responds quickly - most inquiries are answered within one business day. For straightforward account or payment questions you can expect a same-day reply, while more complex issues such as disputed transactions or technical investigations may take longer to resolve depending on their nature. We appreciate your patience and will keep you updated throughout the process.
Feedback
Your feedback matters to us. Please share any suggestions, ideas or issues you spot via our feedback form or message [email protected]. Every submission is reviewed carefully by our team and used to improve the site, fix problems and make the experience smoother for all players in Canada. Thanks for helping us make the service better.